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FireBar Labs Return Policy
General Return and Refund Policy
At FireBar Labs, we strive to ensure that you are completely satisfied with your purchase. If you have any technical or sales queries, do not hesitate to contact us. We understand that sometimes a product may not be what you expected it to be, and we’re prepared to assist you.
30-Day Return Policy
We offer a 30-day Return Policy. However, if more than 30 days have passed since your purchase, please still contact us. While we cannot guarantee a refund or exchange after the 30-day period, we value our customers and will always strive to find a reasonable solution on a case-by-case basis.
Refund Process
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at Customer Support Link.
Return Shipping
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, any shipping costs paid will be deducted from your refund.
Damaged or Incorrect Order
We do our utmost to ensure that the products we deliver to you are of a high quality, and in good working order and without defects. If you have received a product which turns out to be defective or otherwise of poor quality (or not what you ordered), please notify us as soon as reasonably possible. We will make every effort to resolve the issue promptly.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us at Customer Support
