FAQ's
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where do you ship?
We deliver to every U.S. state except Oregon.
When will my order arrive?
In-stock items leave our California warehouse within one business day. USPS Priority arrives in 2 – 4 business days; UPS Ground takes 3 – 5. Holiday traffic may add a day.
What’s your return policy?
Try anything for 30 days. Unopened items receive a refund; opened consumables qualify for store credit or exchange.
Warranty on gear?
All FireBar Labs bags and accessories are covered against manufacturing defects for the life of the product—no time limit, no fine print.
Orders
Below are some of are common questions about orders
How do I track my package?
A tracking link is emailed the moment your label prints. Updates can take up to 24 hours to populate. You can also view and track your order by logging in to your account.
Can I change or cancel my order?
If it hasn’t shipped, email support@firebarlabs.com or use live chat with your order number—we’ll adjust or cancel on the spot.
What payment methods do you accept?
Visa, MasterCard, AmEx, Discover, Apple Pay, Google Pay, and Sezzle split-pay. All checkouts are SSL-encrypted.
Do you handle pre-orders or backorders?
Pre-order windows are announced by email and on the product page. Your card is charged at checkout; we will ship the moment inventory lands and send regular ETA updates.
Products
Below are some common questions about our products
Are your hemp products federally legal?
Absolutely. Every batch contains ≤ 0.3 % Δ9 THC and complies with the 2018 Farm Bill.
Where can I see lab reports?
A QR code on each package links directly to its third-party Certificate of Analysis; the same PDF is posted on our Lab Testing page.
What makes your bags smell-proof?
A five-layer system—activated coconut-carbon liner + double-gasket zipper—blocks over 99 % of odor molecules.
Do DUO vapes contain cutting agents?
No. Our 3 g Signature Blend uses only cannabinoids and hemp derived terpenes. Zero PG, VG, or vitamin E acetate.
How long do FireBalance roll-ons stay fresh?
Shelf life is 12 months after first use when stored upright in a cool, dry place.
Are your devices and topicals made in certified facilities?
Yes. Vapes and gummies are produced in FDA-registered, cGMP facilities; topicals are filled in ISO-certified clean rooms.